Frequently Asked Questions

How does Flocksy work?
  1. Sign up for a Flocksy account. Plans start at $199/month.

  2. Use our intuitive project management platform to create and manage your graphic design and website help projects.

  3. Create as many projects as you need, and our team will work through them as fast as your plan allows.

  4. Turnaround on projects is usually between 24 and 72 hours depending on the plan you chose. Find the plan that works best for your company here.

What does on demand graphic design and website help mean?
Our professional team of designers will create custom graphics for your company and our amazing team of programmers will make any updates you need to your website or blog.

  • Icon design
  • Business card design
  • One custom logo design project with a minimum of three unique concepts is included per account – new customers only
  • Tri-fold brochure design
  • Power point slides
  • Facebook banner ad design
  • Graphic design marketing material
  • Other banner ad design
  • Poster design
  • Infographic design
  • Branding book re-design
  • Landing page design
  • Email template design
  • Simple graphic design
  • Facebook banner
  • Review your website, and give a written report
  • Simple edits to an existing logo
  • Simple changes to an existing graphic design
  • Simple HTML and CSS edits for existing code
  • Simple edits to existing CMS
  • Website maintenance
  • WordPress/Joomla pages added, modules/plugins installed
  • Simple contact form added to your website or CMS
  • WordPress/Joomla blog post updated.
  • Small graphic design project
  • Small website or blog update
  • And much more..
The following is NOT included:
  • Original logos or branding (except for the one logo/brand that comes with your account)
  • Video / motion graphics
  • Heavy photo manipulation
  • Large copy-heavy layout or InDesign projects
  • 3D / CAD
  • Full website developed, backend coded
  • Backend website coding
Can I talk to my Project Manager?
Definitely! Most of the communication is done through the project management board but your Project Manager can call you anytime. Our Project Managers are located in New York and Connecticut.
What can I get designed?
You can pretty much have anything designed. We have designed everything from e-books and brochures to landing pages and infographics. All work is custom created by professionals.
Who is this service for?
Flocksy is designed for startups, small businesses, large businesses and agencies that need custom graphic design and website help in the ordinary course of business.
I don’t need help with my website. Can I still use you?
Absolutely. Even if you do not need help with your website, you can still sign up and have your graphic design needs taken care of.

PLUS: If you need future help with your website, our team will be waiting to help!
How long does a project take to complete?
Depending on the plan you purchased it can take anywhere from 24 hours to 72 hours. All our work is custom done by professionals.
How many projects can I have running at once?
You can create unlimited projects. We will work through them as fast as your plan allows.
Can I upgrade/downgrade my plan?
You can upgrade or downgrade your plan at any time. Just contact us via email requesting the change.
Is there a contract?
By creating an account on Flocksy you are agreeing to our terms of service. All payments with Flocksy are month to month and you can cancel at any time.
Do I get the rights to the designs created for me?
You get full rights to any designs that we create for you.
What files do I get?
At the end of every project, we upload the layered source file and any images files you need for web and print.
What does it mean “7-Day 100% Risk-Free Guarantee”?
It means exactly that. If you are unhappy, let us know within 7 days and we will issue a full refund. No strings attached. We’re confident in the value we deliver.
I have a question that is not answered here?
No worries. Contact us with your question(s) and we will get back to you right away.